Improving employee performance through workplace coaching: a practical guide to performance management

Contents......Page 6
About the authors......Page 8
Introduction......Page 10
Who is the approach for?......Page 24
Key features......Page 25
A purpose-built approach......Page 30
2 Getting started......Page 34
Establishing clear expectations......Page 35
The development process – code of conduct......Page 41
The development process – performance standards......Page 44
Setting the scene for workplace coaching......Page 50
Job design/work organization......Page 53
Performance-based selection......Page 54
What is a workplace coach?......Page 55
4 Operating as a coach on the job......Page 62
Providing informal feedback on the job......Page 64
Key features......Page 65
The quality and integrity of evidence......Page 66
5 Operating as a coach during a formal review......Page 70
Providing formal feedback off the job......Page 72
A: Designing a structure for a formal review (feedback)......Page 74
Preparing for a formal review......Page 79
B: Conducting a formal review......Page 81
6 Developing coaches for managing people......Page 92
A: Learning design......Page 94
B: Training design......Page 105
Summary......Page 115
Background......Page 118
Conduct and capacity to perform......Page 119
8 A risk management approach to people management......Page 132
Identifying the risks......Page 133
Developing treatments for identified risks (an insurance policy and a driver for continuous improvement)......Page 136
The costs......Page 138
9 Preparing your workplace......Page 144
Barriers to improving people management......Page 145
Getting started......Page 146
A reminder of the nine principles......Page 148
The last word......Page 151
Appendix 1: Terminology......Page 152
Appendix 2: Case study in the production sector......Page 154
Appendix 3: Case study in the service sector......Page 160
Appendix 4: Managing and rewarding the performance of senior managers......Page 166
Index......Page 180