WORKING TOGETHER Twelve Principles for Achieving Excellence in Managing Projects, Teams, and Organizations

WORKING TOGETHER......Page 2
Copyright......Page 5
Contents......Page 8
Foreword......Page 10
Preface......Page 12
Acknowledgments......Page 16
First Flight......Page 18
THE MAN BEHIND THE PRINCIPLES......Page 21
Meetings, Bloody Meetings......Page 28
THE BIG EVENT......Page 29
REVIEW OF THE PRINCIPLES AND THE BUSINESS PLAN......Page 31
THE ESSENCE OF MANAGEMENT......Page 33
A FACE- TO- FACE INTERVIEW......Page 35
Working Together......Page 38
CONCEPTS OF ORGANIZATIONS......Page 39
THE NEED TO WORK TOGETHER......Page 41
COOPERATIVE EFFORT......Page 42
WORKING WITH THE CUSTOMER......Page 44
A MAJOR CHANGE......Page 45
REWARD SYSTEMS......Page 48
IMPROVING EMPLOYEE PERFORMANCE......Page 49
QUALITY OF WORK LIFE......Page 51
You Must Have a Compelling Vision......Page 56
DOING SOMETHING MEANINGFUL......Page 57
BEYOND MOTIVATION: AROUSING PASSION IN PEOPLE......Page 59
PASSION IS INSATIABLE......Page 62
WHAT IS VISION?......Page 63
WHAT IF THE PROJECT ISN’T VERY EXCITING?......Page 67
IDEALIZED DESIGN OF THE FUTURE......Page 71
QUESTIONS TO ANSWER......Page 74
A RESOURCE......Page 75
You Must Have Clear Performance Goals......Page 76
MANAGING FOR VALUE AND CONFLICTING GOALS......Page 77
PRESSURE ON GOLIATHS......Page 79
HOW DO YOU MEASURE PERFORMANCE?......Page 80
QUESTIONS TO ANSWER......Page 88
One Plan......Page 90
THE FUNCTION OF MANAGEMENT......Page 92
THE HIGH COST OF NOT PLANNING......Page 93
MISINTERPRETATION OF SCIENCE......Page 94
AMERICAN CULTURE COMPARED TO OTHERS......Page 95
OVERCOMING THE RESISTANCE TO PLANNING......Page 96
CONCEPTS OF PLANNING......Page 98
THE HOLISTIC PRINCIPLE......Page 99
IF YOU DON’T PRACTICE THIS PRINCIPLE, YOU GET MANY PLANS......Page 101
QUESTIONS TO ANSWER......Page 103
Everyone Is Included......Page 106
THE FAILURE OF QUALITY CIRCLES......Page 107
HANG YOUR BRAIN ON THE GATE......Page 109
PETER DRUCKER AND JAPANESE MANAGEMENT......Page 110
GAMES WITHOUT END......Page 111
SOME POSITIVE EXAMPLES......Page 113
SHARING INFORMATION......Page 117
QUESTIONS TO ANSWER......Page 118
The Data Sets Us Free......Page 120
TRACKING PROJECTS......Page 123
SOLVING PROBLEMS......Page 125
SEEING POSSIBILITIES......Page 126
QUESTIONS TO ANSWER......Page 127
You Can’t Manage a Secret......Page 128
ORGANIZATION CULTURE......Page 130
THE ORGANIZATIONAL PERSPECTIVE......Page 134
EVALUATING MANAGERS (AND OTHERS)......Page 135
QUESTIONS TO ANSWER......Page 137
Whining Is Okay ... Occasionally......Page 140
SETTING LIMITS......Page 142
QUESTIONS TO ANSWER......Page 144
Propose a Plan, Find a Way......Page 146
WHY YOU HAVE A JOB......Page 147
TRUST REQUIRES RISK- TAKING......Page 149
NOT EVERY TEAM MEMBER CAN DO THIS......Page 151
QUESTIONS TO ANSWER......Page 153
Listen to Each Other and Help Each Other......Page 156
LEARNING TO LISTEN......Page 158
QUESTIONS TO ANSWER......Page 160
Emotional Resilience......Page 162
KICKING AND SCREAMING......Page 163
BEING THE BOARD......Page 164
QUESTIONS TO ANSWER......Page 167
QUALITY OF WORK LIFE......Page 168
ENTER THE PROTESTANT WORK ETHIC......Page 170
BALANCING MIND, SPIRIT, AND BODY......Page 171
OUR MOST VALUABLE RESOURCES......Page 173
WATER COOLER TALK......Page 176
BUT CAN YOU MAKE MONEY AND STILL HAVE FUN?......Page 180
QUESTIONS TO ANSWER......Page 182
Final Thoughts......Page 184
THERE IS HOPE......Page 186
CASUALTIES......Page 187
THE NEED FOR LEADERSHIP......Page 188
MULALLY’S THOUGHTS ABOUT THE PRINCIPLES......Page 189
Resources for Managers......Page 192
References and Reading List......Page 194
Index......Page 202
About the Author......Page 208